Customer Support

MTC PMP includes technical support for all of our products. Our technical support services are staffed by highly qualified technical support engineers ready to solve your installation, usage, and maintenance issues. Please direct your questions according the area of service as follows:

Outside Bay Area Users

Nichols Consulting Engineers
510-215-3620

Outside the Bay Area users who purchased the StreetSaver™ v.8 software will be entitled to up to two (2) hours of free hotline support by MTC's hotline consultant. Jurisdictions may obtain assistance for the following:

1. Installation/setup of StreetSaver™ v.8 and service releases
2. Database conversion from prior versions of the MTC PMS software
3. General assistance (as reasonable) in utilizing the StreetSaver™ software.

For hotline support beyond two hours and any additional questions relating to general usage of the software, public agencies outside the Bay Area, consultants, and academic users have the following options:
1. Enter into a separate annual "Maintenance Agreement" with hotline consultant.
2. Obtain hotline support with another consultant of their choice. ( List of consultants who have experienced working with MTC PMP software.)

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